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General inquiries
Head office escalation list

Contracting and compensation

Department	Contact details
MGA or National Account head office administrators MGA and National Account advisors – Please contact your MGA or National Account	Fax 1-877-280-9742 Email inslccs@rbc.com Mail to RBC Insurance Contracting and Compensation 6880 Financial Drive Mississauga ON L5N 7Y5 Courier RBC Insurance, Contracting and Compensation C/O Exela – SourceHOV Canada – Receiving 2480 Dunwin Drive Mississauga ON L5L 1J9
Direct advisors/MGA or National Account head office administrators	Phone 1-888-604-3434 Fax 1-877-280-9742 Email inslccs@rbc.com Mail to RBC Insurance Contracting and Compensation 6880 Financial Drive Mississauga ON L5N 7Y5 Courier RBC Insurance, Contracting and Compensation C/O Exela – SourceHOV Canada – Receiving 2480 Dunwin Drive Mississauga ON L5L 1J9

GSI – New business

Department	Contact details
Sales support	Email gsisalessupport@rbc.com Mail to GSI Sales Support Transit 11236 6880 Financial Drive Mississauga ON L5N 7Y5

RBCI Digital Support team

Our licensed advisors, sales support representatives, and consultants from our dedicated regional support team are here to assist you every step of the way.

Department	Contact details
Technical support only If you encounter any technical issues while using the eApplication tool, please provide the following details. This will help us investigate and resolve the issue promptly or escalate it to our eApp development team for further assistance: Advisor name or code eApplication number Browser used Date or time of the incident Detailed description of the issue (a screenshot is preferred, if possible)	Email rbcidigitalsupport@rbc.com
WealthLink investor tool	Email rbcidigitalsupport@rbc.com
WealthLink investor tool Call RBC Investor and Treasury Services (I&TS)	Phone 1-866-372-2443
Product-related inquiries, navigation support, guidance with the eApplication process and RBC Illustrations quotation tool Please contact your local regional office
Western sales office	Phone 1-800-661-4547
Central sales office	Phone 1-866-235-4332
Eastern sales office	Phone 1-800-567-1648

Life and Living Benefits – Claims

Department	Contact details
Claims inquiry service	Phone 1-877-519-9501 Email claimsco@rbc.com Mail to RBC Life Insurance Company Life & Health Claims Dept 4435 – Station A Toronto ON M5W 5Y8 Courrier RBC Insurance, Claims C/O Exela – SourceHOV Canada – Receiving 2480 Dunwin Drive Mississauga ON L5L 1J9
Toronto – Disability, Life, Critical Illness and Long Term Care, Health and Special Risk Hours: Monday to Friday, 8 a.m. to 5 p.m. ET	Phone 1-877-519-9501 Fax 1-800-714-8861 Email claimsco@rbc.com Mail to RBC Life Insurance Company Life & Health Claims Dept 4435 – Station A Toronto ON M5W 5Y8 Courier RBC Insurance, Claims C/O Exela – SourceHOV Canada – Receiving 2480 Dunwin Drive Mississauga ON L5L 1J9

Life and Living Benefits – Inforce policies

Department	Contact details
MGA and National Account representatives Contact your MGA or National Account head office
Life and Living Benefits – Client services Hours: Monday to Friday, 8:00 a.m. to 8:00 p.m. ET	Phone 1-800-461-1413 Email rbcinsclientservices@rbc.com Mail to RBC Insurance, Client Services PO Box 515, Station A Mississauga ON L5A 4M3 Courrier RBC Insurance, Client Services C/O Exela – SourceHOV Canada – Receiving 2480 Dunwin Drive Mississauga ON L5L 1J9
Life and Living Benefits – Billing and payments inquiries Hours: Monday to Friday, 8:00 a.m. to 8:00 p.m. ET	Phone 1-800-461-1413 Email policy.accounting@rbc.com Mail to RBC Insurance, Client Services PO Box 515, Station A Mississauga ON L5A 4M3 Courrier RBC Insurance, Client Services C/O Exela – SourceHOV Canada – Receiving 2480 Dunwin Drive Mississauga ON L5L 1J9

Life and Living Benefits – Sales offices

Department	Contact details
Life and Living Benefits	Phone 1-866-235-4332 Email src-nationaloffice@rbc.com Mail to RBC Insurance 6880 Financial Drive Mississauga ON L5N 7Y5

Wealth Management

Department	Contact details
General Inquiries	Phone 1-866-372-2443 Fax 1-866-480-3225 Mail to RBC Life Insurance Company C/O RBC Investor Services Trust, Shareholder Services 155 Wellington Street West, 2nd Floor Toronto ON M5V 3L3
RBC payout annuity and RBC guaranteed investment funds MGAs	Phone 1-866-235-4332 Email src-nationaloffice@rbc.com Mail to RBC Life Insurance Company c/o RBC Investor Services, Shareholder Services 155 Wellington Street West, 2nd Floor Toronto ON M5V 3L3
RBC guaranteed investment funds CIRO	Phone 1-866-372-2443, then press 3 Email src-nationaloffice@rbc.com Mail to RBC Life Insurance Company c/o RBC Investor Services, Shareholder Services 155 Wellington Street West, 2nd Floor Toronto ON M5V 3L3

Group Benefit Solutions

Department	Contact details
Inforce policies Hours: Monday to Friday, 8:30 a.m. to 8:30 p.m. ET	Phone 1-855-264-2174 Email groupbenefitssolutions@rbc.com Mail to RBC Insurance 8677 Anchor Drive, PO Box 1600 Windsor ON N9A 0B3 Courrier RBC Insurance 8677 Anchor Drive Windsor ON N9A 0B3
Sales support	Phone 1-855-264-2174
Claims	Phone 1-855-264-2174 Mail to RBC Insurance 8677 Anchor Drive, PO Box 1600 Windsor ON N9A 0B3
Regional sales offices	Phone 1-855-264-2174
New business and underwriting For Group Benefit Solutions inquiries, contact the Sales Consultant or Client Relationship Specialist team
GSI – New business For sales support inquiries, contact the sales consultant or client relationship specialist team

Technology, software, materials contacts, CITS Feeds

RBCI Digital Support team

Department	Contact details
Technical support on RBCI digital sales tools eApps or Illustrations	Email rbcidigitalsupport@rbc.com
Business Intelligence Centre (BIC) link Secure access to client and policy data, reporting, compensation data, eApps	Link https://www.rbcinsurance.com/businessintelligencecentre/
CITS feed support For inquiries on CITS pending, app notification and Book of Business feeds	Email cits@rbc.com
WealthLink investors Receive technical assistance with the WealthLink Investor tool for: Initial registration support Password resets and email changes Linking to additional accounts Troubleshooting	Email rbcidigitalsupport@rbc.com
WealthLink advisors Call RBC Investor and Treasury Services (I&TS)	Phone 1-866-372-2443

Life and Living Benefits, new business and underwriting operations

Provide direct access for life and living benefits including final decisions and reinsurance concerns. Hours of operation: Monday to Friday, 8 a.m. to 5 p.m. ET

Department	Contact details
New business operations team	Toll-free 1-888-246-0099 Phone 1-888-246-0098 Email indnbservices@rbc.com
Future income options	Email fiouwrlh@rbc.com
New business applications	Email nbapps@rbc.com
New business settlements	Email newbusinesssettlements@rbc.com
Paper applications	Mail to RBC Insurance – Individual New Business Life & Living Benefits Operations  Exela – SourceHOV Canada – Receiving 2480 Dunwin Drive Mississauga ON L5L 1J9

Group and Guaranteed Standard Issue (GSI) new business and underwriting operations

Group contract generation, amendments in support of existing client policies and preparation of employee booklets. For all GSI new business and underwriting questions, DI, GSI underwriting, Medical Student Offer (MSO), Engineering Student Offer (ESO)

Department	Contact details
RBC group new business	Email rbcgnbus@rbc.com
GSI applications mailbox	Email gsiapplications@rbc.com
GSI online mailbox	Email gsionline@rbc.com
GSI sales support mailbox	Email gsisalessupport@rbc.com
Paper applications	Mail to RBC Insurance, GSI & Group New Business and Underwriting 6880 Financial Drive Mississauga ON L5N 7Y5

Client services

Policy details and changes, reinstatements, cancellations, conversions and exchanges, Future Income Option coverage, individually paid GSI policy service, address changes, client banking information and changes, premium inquiries, mode changes, billing inquiries, premium or reminder notices, lapse notices. For employer billed GSI & FUW policies GSI policies, plus any group policies, address changes, client banking information changes, premium and payment inquiries, mode changes, billing inquiries, policy changes

 Note: When submitting an email request, use subject line: Client Name / Policy # / Nature of request

Department	Contact details
Conversions and exchanges mailbox	Email rbcinsclientservices@rbc.com
Life and LTC customer service Hours: Monday to Friday, 8 a.m. to 8 p.m. ET	Phone 1-800-461-1413 Fax 1-888-881-7712 Email rbcinsclientservices@rbc.com
Individual Living Benefits Hours: Monday to Friday, 8 a.m to 8 p.m. ET	Phone 1-888-604-3434 Fax 1-888-349-7773 Email rbcinsclientservices@rbc.com
Policy accounting Hours: Monday to Friday, 8 a.m. to 8 p.m. ET	Phone 1-800-461-1413 Fax 1-888-877-6894 Email policy.accounting@rbc.com
Inforce Illustrations	Email rbcinsclientservices@rbc.com
GSI client services team Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m. ET	Phone 1-866-877-5870 Fax 1-866-877-5894 Email gsiclientservices@rbc.com
Group Benefits Solutions team Hours: Monday to Friday, 8 a.m. to 8 p.m. ET	Email groupbenefitssolutions@rbc.com
Client services mail	Mail to RBC Insurance, Client Services Exela – SourceHOV Canada – Receiving 2480 Dunwin Drive Mississauga ON L5L 1J9
GSI and group client services (inforce)	Mail to RBC Insurance, GSI and Group Client Services (Inforce) 6880 Financial Drive Mississauga ON L5N 7Y5

Wealth operations

RBC GIF – End-to-end administration – account set up, additional deposits, switches, withdrawals, PAD, address & beneficiary changes, death claims.  Submitting business: If on Fundserv, submit business via Fundserv. If not on Fundserv: switches and additional deposits via WealthLink Online.

Note: All deposits must be made via one-time PAD and all payments made via EFT.

Department	Contact details
Submitting business Processing/Other business	Fax 1-866-480-3225
RBC payout annuity New account opening, application and illustration, address change, add voluntary tax, banking changes	Fax 1-866-480-3225
RBC investor services Hours: Monday to Friday, 8 a.m. to 5:30 p.m. ET	Toll-free 1-866-372-2443 Fax 1-866-480-3225
Paper applications	Mail to c/o Investor Services Trust, Shareholder Services 155 Wellington Street West, 3rd Floor Toronto ON M5V 3L3
WealthLink investor Investors will be able to contact the STSC team to receive technical assistance with the WealthLink Investor tool for: Initial registration support Password resets and email changes Linking to additional accounts Troubleshooting	Email rbcisalestechnologysupportcentre@rbc.com
WealthLink advisor Call RBC Investor and Treasury Services (I&TS)	Phone 1-866-372-2443

Contracting and compensation services

Contracting requirements for new and transfers; Business Intelligence Centre access.
Compensation & maintenance: Advisor change of address or banking details; change of advisor on policies; compensation related inquiries.

Department	Contact details
Contracting Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m. ET	Toll-free 1-888-604-3434 Fax 1-877-280-9742 Email inslccs@rbc.com
Commissions and maintenance Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m. ET	Toll-free 1-888-604-3434 Fax 1-877-280-9742 Email inslccs@rbc.com
Contracting and compensation	Mail to RBC Insurance, Contracting & Compensation Exela-SourceHOV Canada – Receiving 2480 Dunwin Drive Mississauga ON L5L 1J9

Licensing and education

Licensing requirements & sponsorships; continuing education certificates

Department	Contact details
Licensing	Mail to RBC Insurance, Licensing 6880 Financial Drive Mississauga ON L5N 7Y5
Licensing and education Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m. ET	Toll-free 1-888-604-3434 Fax 1-877-280-9742 Email licensingandeducation@rbc.com

Claims

How to make a claim, forms and administration, general inquiries

Department	Contact details
Claims department Hours: Monday to Friday, 8 a.m. to 5 p.m. ET	Phone 1-416-643-4700 Toll-free 1-877-519-9501 Fax 1-800-714-8864 Email claimservice@rbc.com
Paper forms	Email intake@rbc.com Mail to RBC Insurance P.O. Box 4435 Station A Toronto ON M5W 5Y8

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